Half of unbiased insurance coverage company workers report feeling burned out, with 87% experiencing elevated workloads over the previous 12 months, based on new analysis from Liberty Mutual and Safeco’s 2025 Impartial Brokers at Work Research.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company workers now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Practically two-thirds (65%) of customer-facing workers say they typically really feel burdened at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company workers are feeling burdened and burned out,” mentioned Crista Walker, vp of Agent Engagement and Packages at Liberty Mutual. “Companies must discover new, artistic approaches to caring for workers and fostering well-being.”
When Worker Properly-Being Impacts the Backside Line
The enterprise implications of burnout are important. The examine discovered burned-out workers are twice as prone to search new employment, with 39% of frontline employees having thought of leaving their present place. Apparently, most job hunters (63%) plan to stay within the insurance coverage business, suggesting the problem lies with particular office environments moderately than the sphere itself, based on the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a 12 months in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong help methods, burnout continues to rise.
The analysis reveals most businesses consider they’re doing the appropriate issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of workers report discovering goal of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in immediately’s high-pressure atmosphere.
Reimagining Worker Properly-Being Methods
The examine factors to know-how as one promising avenue for aid. Companies that invested in digital instruments reported notably decrease burnout charges amongst employees. Particularly, applied sciences that streamline buyer communication confirmed the strongest correlation with diminished burnout ranges.
In response to the report, the highest 5 digital instruments which can be correlated with diminished ranges of burnout in unbiased businesses had been: real-time chat, real-time binding, recorded video proposals, advertising automation and company self-services instruments.
Analysis persistently reveals that happier workers reveal increased productiveness, elevated creativity, and higher collaboration – all crucial elements for businesses trying to thrive in a aggressive market, based on the report.
View the total survey report right here.
