The CEO shares three key areas of focus for his crew and the corporate total.
Increasing Capabilities
GB’s acquisition of W Ok Webster & Co (WKW) in February and Caytons Legislation in late 2024 set the precedent for a yr of enlargement into each new traces and areas.
Mr Sagar is happy so as to add vital capabilities within the marine trade to GB’s rising checklist of core competencies, “Marine is a really international line of enterprise and the considered GB being the enabler for worldwide commerce is one thing that drives me and the crew. Welcoming WKW into the GB household gives a platform to develop the enterprise, notably in North America and Europe, the place we now have purchasers in want of marine experience.”
Together with this, Mr Sagar highlighted different areas he expects the enterprise to develop over the approaching 12-months; “I stay up for us increasing our monetary traces functionality in 2025, following the acquisition of Caytons, particularly in skilled legal responsibility, cyber and medical malpractice.”
“Now we have an unmatched wealth of experience throughout the organisation and I need to ensure that our purchasers have entry to that.”
Expertise Growth
Mr Sagar acknowledges the challenges the claims trade faces in attracting and retaining expertise, notably within the UK, and has made it a precedence for 2025 to spend money on GB’s office sustainability. “Nobody finishes their research and thinks, ‘I’m going to construct a profession in claims administration’. It’s our problem to do a greater job of explaining what we do.”
“We assist individuals return to work after an damage. We assist restore auto and property after an accident or flood. We assist recuperate cargo if a ship is broken. We have to emphasise the essentialness of our work, how we lead with empathy and attempt to make issues proper” stated Mr Sagar.
Ongoing funding in profession progress alternatives are core to GB’s plans, “I need to set up a improvement programme to seek out and retain younger expertise. Establishing a expertise trade programme between enterprise items and even geographical areas can be an effective way for our staff to study new methods of working in addition to problem themselves in new environments.”
Know-how and Information
The third space of focus for GB in 2025 is elevated funding in AI and information analytics. Mr Sagar defined how continued funding in expertise is vital to maintain tempo with the rising complexities of the fashionable insurance coverage panorama.
“Information holds the important thing. How we leverage that information and generate the suitable insights goes to find out how a lot worth we will provide to our purchasers.”
UK insurers are already utilising generative AI for information evaluation, fraud detection and reporting.
“New applied sciences are rising that make near-real time information insights potential, and I’m excited to be a pacesetter in a sector that’s on the forefront of adopting these applied sciences. GB is uniquely positioned, having capabilities throughout claims administration, danger consulting and authorized options, to behave on the insights we’re producing and lowering price of danger holistically.”
After a yr of transformation in 2024 and a yr of enlargement deliberate for 2025, Mr Sagar was adamant about one factor not altering. “GB stays end result centered. Nice outcomes are pushed by the human parts of experience, dedication and a spotlight to element. Our purchasers can anticipate us to proceed delivering those self same superior outcomes in 2025 and lengthy past.”
