The outcomes are in! The extremely anticipated 2025 Shopper Intelligence Awards have revealed the top-performing insurers within the trade.
After seeing fluctuations in premiums throughout the entire of the overall insurance coverage trade, and when purchasing and switching could be carried out at a easy click on of a mouse, it is a 12 months during which insurers need to excel throughout the board to fulfill the wants of their prospects. These awards have a good time the businesses which have gone above and past to show their dedication to their prospects throughout a demanding time.
Every year, our Insurance coverage Behaviour Tracker (IBT) surveys almost 50,000 residence and motor insurance coverage prospects to uncover genuine insights into their experiences. We consider suppliers throughout 5 key classes: Buyer Belief, Buyer Service, Claims Satisfaction, Buyer Satisfaction, and Buyer Suggestion. The winners in these classes signify the gold customary within the trade, securing their place because the UK’s finest ranked insurers.
“We’re delighted to disclose this 12 months’s winners,” stated Ian Hughes, CEO of Shopper Intelligence. “These manufacturers excel at anticipating and addressing their prospects’ wants, incomes their place as standout leaders within the trade. Their unwavering dedication, experience, and reliable service mirror precisely what prospects search in an insurance coverage supplier.”
2025 Award Winners
Motor insurance coverage:
Dwelling insurance coverage:
*Please observe that winners are listed in alphabetical order.
Actual buyer suggestions is invaluable when searching for insurance coverage. Our analysis exhibits that customers are over 5 instances extra probably to decide on a model recognised by awards based mostly on actual buyer opinions slightly than these judged by trade our bodies. That’s the place the Shopper Intelligence Awards excel, in setting the usual for excellence by the voices of real prospects.
These awards spotlight the businesses that really perceive what it means to fulfill and exceed buyer expectations.
In case your model has been recognised this 12 months, don’t miss the chance to take advantage of your success. Attain out to our crew to discover how we might help amplify your achievement and showcase your dedication to excellence.
Are you a 2025 winner? Enquire about your award in the present day…
Congratulations – what an achievement! Why? As a result of these awards are based mostly purely on their suggestions – and so they say you’re the model to be with. Now it’s over to you to determine the way you want to maximise the worth of your award win. Click on under to seek out out extra…
