The Taxi Driver Offence Factors Ordinance got here into impact on 22 September 2024. If a taxi driver is convicted of against the law or liable to pay a nice, she or he shall be incurred corresponding factors. If the factors accumulate to a sure degree, corresponding actions or penalties shall be triggered, with the utmost penalty being a six-month suspension of the motive force’s license. Kuai Er Bao explains intimately the factors of the taxi driver scoring system, the corresponding penalties and the small print of the taxi service enchancment course, in addition to the methods for passengers to report back to taxi drivers.
Taxi Factors System | 11 Factors for Taxi Drivers
The scoring system is split into 3 ranges in line with the severity of the crime. The next are the scoring gadgets and corresponding scores:
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Taxi Driver Offence Factors Desk
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Crime
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Being scored
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Refuse or neglect to hold the variety of passengers requested by the hirer
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3
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Refuse or ignore issuing a receipt
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Taximeter not set to report place
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Soliciting prospects
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5
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Not taking probably the most direct and practicable path to the vacation spot (detour)
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Permitting anybody aside from the hirer to board the taxi with out the hirer’s consent (for mudskipper fishing)
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Deceiving or refusing to tell passengers or potential riders of the correct fare and instructions to a specific vacation spot
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Overcharging
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10
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Intentionally refuse or neglect to just accept a lease
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Refusing or neglecting to drive the taxi to the place indicated by the hirer
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Taximeters which might be broken, destroyed or altered
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Taxi Factors System | Factors Deducted and Corresponding Actions and Penalties
When the factors amassed by taxi drivers attain a specified degree throughout any two-year interval, corresponding actions or penalties shall be triggered. If the motive force fails to adjust to the requirement with out cheap excuse, he commits an offence and is liable upon conviction to a nice of HK$5,000 and imprisonment for one month.
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Factors deducted and corresponding penalties
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Being scored
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Corresponding actions and penalties
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8 to 14 minutes
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The Commissioner for Transport will ship a Demerit Level Discover to the motive force. |
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10 factors or extra
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The driving force will obtain a discover requiring him to attend a obligatory taxi service enchancment course and should attend and full the course at his personal expense throughout the specified interval
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15 factors or extra
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The driving force could also be disqualified from driving a taxi. The suspension interval is 3 months for the primary disqualification and 6 months for every subsequent suspension.
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Taxi Factors System｜Taxi Service Enchancment Course
If a taxi driver is sentenced by the courtroom or Justice of the Peace to attend a Taxi Service Enchancment Course for violating the Taxi Drivers Offence Factors Ordinance, or amassed 10 factors inside two years, he’s required to finish the course inside a specified interval for each 10 factors amassed.
The full course period is 4 hours and it’s carried out face-to-face in a unit construction. Along with instructing trainees the offence factors system, two-tier penalties and rules associated to taxi drivers, they will even be taught the proper service perspective, customer support requirements and emotion administration to enhance the service high quality of the trade.
All taxi drivers are entitled to attend the Taxi Service Enchancment Course at their very own expense, no matter whether or not they have acquired a obligatory coaching discover. The course shall be measured on the premise of attendance charge, punctuality (lateness for greater than quarter-hour or absence will end in failure to finish the course), focus, and participation at school and group discussions and actions. If college students carry out satisfactorily and cross the written examination on the finish of the course, they are going to be issued a taxi course completion certificates. Taxi drivers will even have 3 factors deducted from their complete offence factors, besides within the following 3 conditions:
- The driving force doesn’t have any Taxi Driver Offence Factors, i.e. 0 factors
- The driving force’s complete demerit factors are 15 or extra
- The Commissioner for Transport has deducted factors from a taxi driver’s complete offence factors incurred prior to now 2 years as a result of driver’s completion of a taxi service enchancment course
Taxi Factors System｜Will I be deducted factors if I make a passenger criticism? The best way to complain a few taxi driver?
Secretary for Transport and Logistics Lam Sai-hung as soon as identified that taxi drivers wouldn’t be penalised merely due to complaints from passengers, however would solely be penalised after police investigation and proof assortment and courtroom conviction.
If passengers suspect {that a} taxi driver has violated related rules, they’ll write down the motive force’s identify, license plate, driver’s license quantity and the date, time and site of the incident and report back to the police or name 1823 to lodge a criticism. Passengers may also fill within the Site visitors Advisory Committee Criticism Kind. If the reporter is prepared to testify in courtroom, the Transport Complaints Unit will refer the case to the police, who will subject a ticket to the taxi driver primarily based on the circumstances.
FAQ
What are the penalties underneath the Taxi Factors Scheme?
When a taxi driver accumulates 8 to 14 factors throughout any two-year interval, she or he will obtain an infringement level reminder. If the motive force accumulates 10 factors or extra, she or he will obtain a compulsory taxi service enchancment course discover and should full the course at his or her personal expense throughout the specified interval. If the motive force accumulates 15 factors or extra, his or her license could also be suspended for 3 months for the primary offense and 6 months for every subsequent offense.
The best way to complain a few taxi driver?
Passengers can notice down the motive force’s identify, license plate, driver’s license quantity and the date, time and site of the incident and report back to the police or name 1823 to lodge a criticism. They’ll additionally fill within the Site visitors Advisory Committee Criticism Kind. Nonetheless, taxi drivers will solely be penalized after being investigated and proof collected by the police and convicted in courtroom.
